Refund policy

Return & Refund Policy

Most Bomont House products are handmade, made to order, and produced according to the customer’s selected size, color, and other specifications. For this reason, return, exchange, and cancellation conditions for custom-made products may differ from those for standard ready-made items.

Custom-Made and Personalized Products

Products manufactured according to measurements, colors, models, or other custom requests provided by the customer are generally not eligible for return or exchange due to change of mind or personal preference.

Returns or exchanges may be considered if the product arrives defective, damaged, or materially different from the specifications confirmed at the time of purchase.

Accuracy of Measurements

Customers are responsible for providing complete and accurate measurements.

We strongly recommend carefully reviewing all measurements before production begins. Products correctly manufactured according to measurements supplied by the customer are not eligible for return or exchange due to incorrect measurements provided by the customer.

Damaged or Defective Deliveries

If your order arrives damaged, defective, or different from the confirmed order specifications, please contact us within 48 hours of delivery.

During the review process, we may request:

Clear photos of the entire product
Close-up photos of the damaged or defective area
Photos of the internal and external packaging
A photo of the shipping label
Your order number

After reviewing the case, we will provide an appropriate solution depending on the circumstances. Possible solutions may include repair support, replacement parts, reproduction, product replacement, a partial refund, or a full refund.

Damage During Transit

If the damage appears to have occurred during shipping, the product and all original packaging materials may need to be retained while the case is reviewed and, where applicable, a claim is submitted to the carrier.

The appropriate resolution will depend on factors such as the extent of the damage, whether the product remains usable, whether repair or replacement parts are possible, and the circumstances of transportation.

Order Cancellations

If you wish to cancel your order, please contact us as soon as possible.

Cancellation may be possible if production has not yet started. Once production has begun, materials have been cut, or the product has entered the custom manufacturing stage, cancellation may no longer be possible.

Return Shipping Costs

If the issue is caused by a manufacturing error or an incorrect item supplied by Bomont House, applicable return or replacement shipping costs may be covered by us.

For exceptional returns accepted for reasons not caused by Bomont House, shipping, customs, and other transportation-related costs may be the responsibility of the customer.