Shipping policy

Shipping Policy

Most Bomont House products are handmade and made to order. For this reason, processing and shipping times may vary depending on the product type, size, finish, and customization details.

Order Processing Time

Most orders are prepared for shipment within 7–14 business days.

Processing times for custom-sized or personalized products may vary depending on the complexity of the order and current production volume.

If there is a significant delay in preparing your order, we will contact you using the contact information provided with your order.

Shipping to the United States

For orders shipped to the United States, standard shipping and standard import/customs duties are included in the product price, unless otherwise clearly stated on the product page or at checkout.

This means that customers in the United States should not normally be required to pay additional standard shipping or import/customs charges upon delivery.

Delivery times may vary depending on the carrier, destination, customs procedures, and other circumstances outside our control.

Shipping to Other Countries

Shipping terms for destinations outside the United States may vary depending on the destination country.

Whether shipping costs, customs duties, import taxes, VAT, or other local charges are included will be stated on the product page or at checkout where applicable.

Unless otherwise clearly stated, customers outside the United States may be responsible for any applicable local taxes, customs duties, or import charges.

Estimated Delivery Times

Estimated delivery times begin after your order has been completed and handed over to the shipping carrier.

Delivery times are estimates only and cannot be guaranteed. Customs procedures, weather conditions, peak shipping periods, carrier delays, or other circumstances outside our control may affect delivery.

Tracking Information

Once your order has been shipped, tracking information will be provided when available.

Please allow up to 24–48 hours after dispatch for tracking information to become active or update in the carrier’s system.

Incorrect or Incomplete Shipping Information

Customers are responsible for providing a complete and accurate shipping address.

If an incorrect or incomplete address results in a delay, failed delivery, return shipment, or additional transportation costs, the customer may be responsible for those additional expenses.

Damaged or Lost Shipments

If your order arrives damaged, please contact us within 48 hours of delivery.

We may request the following information to review the issue:

Your order number
Clear photos of the entire product
Close-up photos of the damaged area
Photos of the internal and external packaging
A photo of the shipping label

If a shipment is lost or significantly delayed, we will review the situation with the shipping carrier and determine an appropriate resolution.

Refused or Undeliverable Shipments

If a shipment is refused by the customer or cannot be delivered because of incorrect or incomplete information provided by the customer, any resulting return shipping, storage, re-delivery, or other additional costs may be the responsibility of the customer.